Alex
Lamichaney
Solving technical challenges and keeping operations running smoothly. Trusted IT support professional helping teams stay productive, on-site, remotely, and worldwide.
About
Reliable IT Support,
Built on Real Experience
I'm an IT Service Desk Analyst at Park National Bank, where I've been keeping systems running and users productive since November 2023. My work sits at the intersection of technical problem-solving and people support, making sure every issue gets resolved quickly and clearly.
Day-to-day, I handle support requests via phone, email, and ticketing systems, troubleshoot hardware and network issues both on-site and remotely, and manage user accounts and access across cloud services. I'm deeply familiar with the Microsoft 365 ecosystem, including Exchange, SharePoint, Teams, and OneDrive.
I collaborate closely with other support teams to tackle complex issues, maintain accurate documentation, and ensure nothing falls through the cracks. Whether it's a password reset or a network outage, I approach every ticket with the same level of care and urgency.
I hold certifications in Cybersecurity from Microsoft and LinkedIn, and Technical Support Fundamentals from Google. Beyond my role at Park National Bank, I also provide remote IT support to users and businesses worldwide, delivering fast, reliable technical help wherever it's needed.
Experience
Professional Journey
IT Service Desk Analyst
Provide technical support to users via phone, email, and ticketing systems, ensuring timely and accurate resolution of IT issues.
Set up, configure, and troubleshoot computer hardware, peripherals, and network equipment both on-site and remotely.
Work closely with the desktop team to escalate and resolve complex technical issues, ensuring clear documentation and seamless handoffs throughout the process.
Manage user accounts, permissions, and access to cloud services and internal systems using Active Directory and related tools.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive for daily business operations.
Oversee device configuration, software deployment, issue tracking, and reporting to maintain operational efficiency.
Maintain accurate knowledge base articles and support documentation to improve team efficiency and user self-service.
Skills
Technical Expertise
A comprehensive skill set built through hands-on IT support work at a financial institution.
IT Support & Help Desk
First-line technical support via phone, email, and ticketing systems. Diagnosing and resolving user issues efficiently with clear communication.
- Ticket Management
- Phone & Email Support
- Issue Escalation
- SLA Adherence
- User Communication
Microsoft 365 Suite
Deep hands-on experience supporting the full Microsoft 365 ecosystem for daily business operations across departments.
- Outlook & Exchange
- Teams & SharePoint
- OneDrive
- Microsoft Admin Center
- License Management
Hardware Support
Setup, configuration, and troubleshooting of desktops, laptops, printers, and peripherals in office and remote environments.
- Desktop & Laptop Setup
- Peripheral Config
- Hardware Diagnostics
- Imaging & Deployment
- Asset Tracking
Network Troubleshooting
Diagnosing and resolving connectivity issues, supporting network infrastructure, and coordinating with network teams on complex problems.
- Connectivity Diagnosis
- VPN Support
- DNS & DHCP Basics
- Network Equipment
- ISP Coordination
User Access Management
Managing user accounts, permissions, and access rights across Active Directory and cloud platforms with security best practices.
- Active Directory
- Account Provisioning
- Password Resets
- Permission Management
- Access Reviews
Remote Support
Providing effective technical assistance to remote users using remote desktop tools, ensuring minimal downtime regardless of location.
- Remote Desktop Tools
- Screen Sharing
- Remote Diagnostics
- VPN Troubleshooting
- Remote Onboarding
Documentation & Ticketing
Maintaining accurate, up-to-date documentation and knowledge base articles to improve team efficiency and user self-service.
- Knowledge Base
- ITSM Platforms
- Incident Reporting
- Process Documentation
- Trend Analysis
System Administration
Supporting Windows environments, managing device configurations, software deployments, and system health monitoring.
- Windows OS
- Device Management
- Software Deployment
- System Monitoring
- Patch Management
Cybersecurity Awareness
Applying security best practices in daily IT operations, including access control, phishing awareness, and data protection.
- Access Control
- Phishing Awareness
- Data Protection
- Security Policies
- Incident Response
Case Studies
Support Wins & Improvements
IT Support Services
I offer expert IT support, computer troubleshooting, and tech solutions for homes and businesses, including AI integrations and modern support workflows. Whether you're in Pataskala, Ohio or anywhere in the world, I provide fast, reliable service both on-site and remotely to keep your technology running smoothly.
Certifications
Professional Credentials
Industry-recognized certifications that validate technical knowledge and commitment to continuous learning.
Career Essentials in Cybersecurity
Issued by Microsoft & LinkedIn
Covers foundational cybersecurity concepts including threat identification, security best practices, data protection, and risk management in enterprise environments.
Technical Support Fundamentals
Issued by Google
Google-certified foundation in IT support covering hardware, software, networking, operating systems, and customer service skills for technical support roles.
Tools
Tech Stack & Tools
The platforms, tools, and technologies I work with daily to deliver reliable IT support.
Currently Learning
Productivity & Collaboration
IT Support & Management
Networking & Security
In Progress
Currently Working On
This space is reserved for projects, builds, and initiatives I'm actively working on. Check back soon for updates.
Projects Coming Soon
I'm currently building out this section with real projects, tools, and workflows I'm working on. Come back soon to see what's in progress.
Contact
Let's Connect
Whether you have a role in mind, a technical question, or just want to connect, I'm always open to a conversation.
Get In Touch
I'm currently open to new opportunities in IT support, system administration, and related roles. I typically respond within 24 hours.
Contact details shared here are intended for professional inquiries and support requests only. Your information will be handled with full discretion and respect.