# Alex Lamichaney

Preferred-Name: Alex Lamichaney
Canonical-Domain: alexlamichaney.com
Entity-Type: Portfolio
Industry: Information Technology, IT Support, Technical Support, Help Desk, Cybersecurity
Description: Personal portfolio website for Alex Lamichaney, an IT Service Desk Analyst at Park National Bank in Ohio. The site showcases professional IT support experience, technical skills, certifications from Microsoft and Google, and contact information for job opportunities and remote IT support services. Alex has resolved over 3,000 tickets and holds certifications in Cybersecurity and Technical Support Fundamentals.

## Key Pages
- Home: https://alexlamichaney.com/

## Core Offerings
- IT Service Desk Support (phone, email, ticketing systems)
- Remote IT Support Services for homes and businesses worldwide
- Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive)
- Hardware and Network Troubleshooting (on-site and remote)
- User Access Management via Active Directory
- IT Support Services with AI Integrations

## Target Audience
- Hiring managers seeking IT support professionals
- HR professionals recruiting for help desk and system administration roles
- Small businesses and home users needing remote technical support
- IT departments looking for experienced support analysts

## Services
- Technical support via phone, email, and ticketing systems
- Computer hardware setup, configuration, and troubleshooting
- Microsoft 365 ecosystem support (Exchange, SharePoint, Teams, OneDrive)
- Network connectivity diagnosis and VPN support
- Active Directory user account and permission management
- Remote desktop support and diagnostics
- Knowledge base documentation and ITSM platform management

## Certifications
- Career Essentials in Cybersecurity (Microsoft & LinkedIn, 2024)
- Technical Support Fundamentals (Google, 2024)

## Location
Ohio, United States